Pratt & Whitney Canada's New Memphis, Tenn. Parts Distribution Centre Improves Service Levels for North American Engine Operators
Pratt & Whitney Canada (P&WC) is offering improved AOG (aircraft on ground) turn times, optimized shipping costs and increased service levels for its North American customers with the relocation of a warehouse for new spare parts and line replaceable units (LRU) from Muskegon, Mich., to Memphis, Tenn. Raffaele Virgili, Vice President, Customer Service, made the announcement at a media briefing held during the National Business Aviation Association's 63rd annual meeting and convention (NBAA) in Atlanta, Georgia. P&WC is a United Technologies Corp. company (NYSE:UTX).
The Memphis Parts Distribution Centre, which opened in September, is operated by a leading logistics provider and will allow for P&WC customers to place parts orders until midnight EST for normal "next day" FedEx delivery, compared with the current 5 p.m. EST cut off time in the Muskegon location.
"Today, 40 percent of customer AOG orders are received between 5 p.m. and midnight EST and previously required courier service to ensure next day delivery," said Virgili. "With this new warehouse based in Memphis, the world hub for FedEx, customers will enjoy significant freight cost reductions and faster turn times. It's all part of our constant drive to optimize costs and enhance service performance for the benefit of our customers."
The new spare parts and LRU inventory at the Memphis Parts Distribution Centre primarily supports AOG requirements and line maintenance level orders for "over-the-counter" customers. Pratt & Whitney Component Solutions, located in Muskegon, will continue to stock material required to support repair and overhaul level activity and DPHM (Diagnostics, Prognostics and Health Management) customers. P&WC customers will continue to order all parts from Pratt & Whitney Component Solutions customer support representatives by dialing 1-800-872-1792 (in North America) or 231-799-6650 or online through the P&WC customer portal.
Whether you operate a P&WC turbofan, turboprop or turboshaft engine, we have the ESP Program coverage level and enrolment option that is right for you. Drop by P&WC's booth (2704) in Hall B to speak with a customer service representative. Additional information is also available by emailing email@example.com or by contacting a P&WC FSR or sales representative.
About Pratt & Whitney Canada
Founded in 1928 and a global leader in aerospace, Pratt & Whitney Canada is shaping the future of business aviation with dependable, high-technology engines. Every second, a Pratt & Whitney Canada-powered aircraft takes off or lands somewhere in the world. Pratt & Whitney Canada's engines, with more than 500 million hours in the air, are an industry benchmark for innovative design, dispatch reliability, operating economics and easy maintenance. Pratt & Whitney Canada is firmly committed to ensuring that its products are designed, produced and operated while minimizing environmental impacts throughout their life cycle.
There are currently more than 50,000 engines in service on over 25,000 aircraft operated by some 10,000 operators in 198 countries. The most extensive support network in the industry, which includes more than 30 company-owned and designated service facilities, supports this global fleet.
Pratt & Whitney Canada has been taking front-line services to the next level ever since it launched its Customer First Centre (CFirst) in 2007. CFirst brings together a multidisciplinary and multilingual support team to resolve issues so that customers can return to service quickly. CFirst handles an average 100,000 contacts every year.
Based in Montreal, Quebec (Canada), Pratt & Whitney Canada is a United Technologies Corp. company (NYSE:UTX). UTC is a diversified company providing high technology products and services to the global aerospace and building industries.