Pratt & Whitney Canada Extends Eagle Service™ Plan FLEX Option for Additional 12 Months
ATLANTA, Georgia, Tuesday, October 19, 2010
Operators looking to benefit from Pratt & Whitney Canada's (P&WC) popular FLEX enrolment option for the Eagle Service Plan (ESP® Program) now have an additional 12 months to do so. The initial payment has also been significantly reduced for the vast majority of operators, in some cases by up to 90 per cent. Raffaele Virgili, vice president, Customer Service, announced the enhancements at a media briefing held during the National Business Aviation Association's 63rd annual meeting and convention (NBAA) in Atlanta, Georgia. P&WC is a United Technologies Corp. company (NYSE: UTX).
Specifically designed for operators of in-service engines who want to participate in the ESP® Program, FLEX offers a flexible payment option for hours flown prior to enrolment. Operators may pay for the majority of hours flown prior to enrolment at any convenient time in the future, up to the scheduled engine overhaul event.
"The ESP Program is a compelling choice for operators the world over," stated Virgili. "Because interest remains high among operators of in-service aircraft, we chose to extend our flexible enrolment offering by another 12 months so that these operators can also experience the benefits of budget stability and peace of mind, backed by our global resources. This demonstrates yet again that we are listening to, and care about, our customers."
The ESP Program offers P&WC engine operators a complete range of maintenance coverage depending on the level selected: Gold, Silver, Gold Lite, or Silver Lite. Basic coverage includes both parts and shop labour for scheduled engine overhaul/refurbishment and hot section inspection; basic unscheduled engine and line replaceable units (LRU)/accessory maintenance; and required product support improvements at shop visits. Other benefits include rental engine support for covered events, Engine Condition Trend Monitoring (ECTM), and a labour allowance for trouble shooting.
P&WC is celebrating the 21st anniversary of its ESP® Program this year, with more than 1,000 operators and 3,000 engines enjoying its benefits.
In addition to the most advanced engine technology available, Pratt & Whitney Canada brings world-class customer service and support backed by a global network of maintenance, repair and overhaul facilities and field support representatives (FSR). P&WC boasts a worldwide network of more than 100 FSRs, distribution centres in key locations around the world and more than 80 mobile repair technicians; a broad pool of rental and exchange engines; a customized Fleet Management Program (FMP®) and Eagle Service Plan (ESP Program); a most comprehensive warranty coverage; as well as an extensive Service Centre Network with more than 30 company-owned and designated facilities around the world.
Whether you operate a P&WC turbofan, a P&WC turboprop, or a P&WC turboshaft engine, we have the ESP Program coverage level and enrolment option that is right for you. Drop by P&WC's booth (2704) in Hall B to speak with a customer service representative. Additional information is also available by emailing email@example.com or by contacting a P&WC FSR or sales representative.
About Pratt & Whitney Canada
Founded in 1928 and a global leader in aerospace, Pratt & Whitney Canada is shaping the future of business aviation with dependable, high-technology engines. Every second, a Pratt & Whitney Canada-powered aircraft takes off or lands somewhere in the world. Pratt & Whitney Canada's engines, with more than 500 million hours in the air, are an industry benchmark for innovative design, dispatch reliability, operating economics and easy maintenance. Pratt & Whitney Canada is firmly committed to ensuring that its products are designed, produced and operated while minimizing environmental impacts throughout their life cycle.
There are currently more than 50,000 engines in service on over 25,000 aircraft operated by some 10,000 operators in 198 countries. The most extensive support network in the industry, which includes more than 30 company-owned and designated service facilities, supports this global fleet.
Pratt & Whitney Canada has been taking front-line services to the next level ever since it launched its Customer First Centre (CFirst) in 2007. CFirst brings together a multidisciplinary and multilingual support team to resolve issues so that customers can return to service quickly. CFirst handles an average 100,000 contacts every year.
Based in Montreal, Quebec (Canada), Pratt & Whitney Canada is a United Technologies Corp. company (NYSE:UTX). UTC is a diversified company providing high technology products and services to the global aerospace and building industries.
©2014 United Technologies Corporation – Pratt & Whitney Division