Pratt & Whitney Canada Takes on Engine Operating Costs and Customers Reap Rewards
Pratt & Whitney Canada's (P&WC) dedication to performance, speed and simplicity in customer service has taken on new dimensions. At a media briefing held during the National Business Aviation Association's 63rd annual meeting and convention (NBAA) in Atlanta, Georgia, Raffaele Virgili, vice president, Customer Service, announced several cost optimization packages. P&WC is a United Technologies Corp. company (NYSE:UTX).
"The recession has taken its toll on our customers and we want to let them know in a very concrete way that we are here for them," said Virgili. "Our job is to ensure that we do everything necessary to assist them in keeping their aircraft flying profitably. We encourage customers to take advantage of these packages, because they will enhance the reliability and market value of their engines."
Among the initiatives Virgili announced during the media briefing were a series of rebates and savings for PT6A engine owners and operators. The first is an overhaul rebate program for PT6A-41/42 models. Under the program, specifically targeting higher cost overhauls, operators may qualify for an escalating rebate from US$10,000 up to US$115,000, applicable to the total overhaul invoice.
P&WC is also offering a compressor-turbine (CT) vane ring refresh program for most small PT6A engine models at attractive exchange prices with a "no scrap core" provision, making it more affordable to embody a new part. In addition, kits of new parts used in the hot section inspection, repair or overhaul of PT6A-21/27/28 engine models are being offered at a significantly reduced cost in exchange for the operators' current core parts.
Finally, P&WC is offering a 50 per cent discount for operators wishing to convert their PT6A-66 engines to the PT6A-66B engine. This represents a savings up to US$170,000 per engine, depending on the current engine configuration.
P&WC customers are encouraged to ask their maintenance providers about these special programs or to contact P&WC's Customer First Centre (CFirst) directly with questions at 1-800-268-8000 (North American customers) or +8000-268-8000 (international customers) or online through the P&WC customer portal.
Virgili was named to head up P&WC's aftermarket business in early 2010 after more than 25 years within the company's Engineering, Marketing and Service Centre organizations in Canada, the United States and Europe. He said that his priorities include ensuring that P&WC focuses more intently on its customers' needs and providing the services they require.
"The market has changed significantly for our customers during the last two years," he explained, "and while we have always been close to our customers and attentive to their needs, our ear is now even closer to the ground."
Whether you operate a P&WC turbofan, turboprop or turboshaft engine, we have the ESP Program coverage level and enrolment option that is right for you. Drop by P&WC's booth (2704) in Hall B to speak with a customer service representative. Additional information is also available by emailing or by contacting a P&WC FSR or sales representative.
About Pratt & Whitney Canada
Founded in 1928 and a global leader in aerospace, Pratt & Whitney Canada is shaping the future of business aviation with dependable, high-technology engines. Every second, a Pratt & Whitney Canada-powered aircraft takes off or lands somewhere in the world. Pratt & Whitney Canada's engines, with more than 500 million hours in the air, are an industry benchmark for innovative design, dispatch reliability, operating economics and easy maintenance. Pratt & Whitney Canada is firmly committed to ensuring that its products are designed, produced and operated while minimizing environmental impacts throughout their life cycle.
There are currently more than 50,000 engines in service on over 25,000 aircraft operated by some 10,000 operators in 198 countries. The most extensive support network in the industry, which includes more than 30 company-owned and designated service facilities, supports this global fleet.
Pratt & Whitney Canada has been taking front-line services to the next level ever since it launched its Customer First Centre (CFirst) in 2007. CFirst brings together a multidisciplinary and multilingual support team to resolve issues so that customers can return to service quickly. CFirst handles an average 100,000 contacts every year.
Based in Montreal, Quebec (Canada), Pratt & Whitney Canada is a United Technologies Corp. company (NYSE:UTX). UTC is a diversified company providing high technology products and services to the global aerospace and building industries.